Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with Axiis.
We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing an order.
Order Processing
- Orders are processed within 1 business day after payment has been received.
- Orders are processed Monday through Friday, excluding public holidays.
- During product launches, holidays, or promotional periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Destinations
Axiis ships to most countries worldwide.
If your country is unavailable during checkout, please contact us before placing your order.
Shipping Rates
Shipping costs are calculated during checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping service
The final shipping cost will always be displayed before payment.
Estimated Delivery Times
Estimated delivery times begin after your order has been shipped.
- Malta: 1 business day
- European Union: 3–7 business days
- United Kingdom: 4–8 business days
- United States & Canada: 5–10 business days
- Rest of the World: 7–15 business days
Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number (where available).
Please allow up to 24 hours for tracking information to become active.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Axiis is not responsible for delays caused by customs authorities.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
Axiis is not responsible for delays or lost shipments caused by incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Delayed Shipments
If your shipment has not arrived within the expected delivery timeframe, please contact us.
While we will work with the shipping carrier to investigate the issue, Axiis cannot guarantee delivery dates and is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Severe weather
- Strikes
- Force majeure events
Damaged Packages
If your package arrives damaged:
- Take photographs of the package and product immediately.
- Contact us within 24 hours after delivery.
- Include your order number and photographs when contacting us.
We will assess the issue and work towards an appropriate solution
Returns
Please refer to our Returns & Refund Policy for information regarding returns, exchanges, and refunds.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: axiissupplyco@gmail.com
We aim to respond within 1–2 business days.