Contact information
Contact Information
Last Updated: August 2026
At Axiis, we're committed to providing excellent customer support. If you have any questions about your order, our products, shipping, returns, or any other inquiries, we're here to help.
Contact Methods
You can get in touch with us using either of the following methods:
Contact Form
You can also reach us by completing the contact form available on our website. Please provide as much detail as possible so we can assist you efficiently.
Customer Support Hours
Our customer support team is available:
- Monday – Friday
- 9:00 AM – 5:00 PM (Central European Time)
Messages received outside of business hours, on weekends, or on public holidays will be answered on the next business day.
Response Time
We aim to respond to all enquiries within 1–2 business days. During busy periods, such as product launches, holidays, or promotional events, responses may take slightly longer.
Information to Include
To help us resolve your enquiry as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- A detailed description of your enquiry
- Photos or supporting documents, if relevant
Business Address
If you require our business address for returns or other enquiries, please contact us first. We will provide the appropriate return or correspondence address where applicable.
We're Here to Help
Customer satisfaction is important to us. Whether you have a question before purchasing or need assistance after your order arrives, we'll do our best to provide a prompt and helpful response.