Refund policy

Returns & Refund Policy

Last Updated: August 2026

At Axiis, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original tags, accessories, and documentation (if applicable).

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Products that have been used, skated, washed, or altered.

  • Items damaged through misuse, accidents, or improper care.

  • Gift cards.

  • Sale or clearance items (unless required by applicable law).

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and its packaging.

Once we review your claim, we will arrange an appropriate solution, which may include a replacement, refund, or exchange.

4. How to Request a Return

Before sending any item back, please contact us at:

Email: axiissupplyco@gmail.com

or use the Contact Form available on axiiskate.com.

Please include:

  • Your full name.

  • Order number.

  • Reason for the return.

  • Photos if the item is damaged or incorrect.

Do not return items without first receiving return instructions from us.

5. Return Shipping

Unless the return is due to our error (incorrect, damaged, or defective item), the customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as Axiis cannot be responsible for returns lost during transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error or required by law.

7. Exchanges

We only replace items that are damaged, defective, or incorrect.

If you require a different size or colour (where applicable), please contact us and we will advise you on the best solution.

8. Skateboard Deck Disclaimer

Skateboard decks are designed for skateboarding and naturally wear over time.

Scratches, chipped graphics, pressure cracks, broken decks, and other damage resulting from normal skateboarding use are not considered manufacturing defects and are not covered under this Returns & Refund Policy.

If you believe your product has a genuine manufacturing defect, please contact us with photographs and a description of the issue so we can review your claim.

9. EU Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the rights granted under European Union legislation where applicable.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: axiissupplyco@gmail.com

or

Through the Contact Form available on axiiskate.com.

We aim to respond within 1–2 business days.